Terms and Conditions
TABLE OF CONTENTS:
Article 1 – Definitions
Article 2 – Identity of the Website Operator & Supplier
Article 3 – Scope of Application
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs of Exercising the Right of Withdrawal
Article 8 – Warranty and Conformity
Article 9 – Delivery and Performance
Article 10 – Long-Term Agreements: Duration, Termination, and Renewal
Article 11 – Payment
Article 12 – Complaints Procedure
Article 13 – Disputes
Article 14 – Additional or Deviating Provisions
Article 15 – Payment Obligation
Article 16 – Returns in Case of Error, Defect, or Standard Return
Article 17 – CESOP
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Supplementary agreement: an agreement in which the consumer acquires products, digital content and/or services in connection with a distance contract, and these products, digital content and/or services are provided by the trader or by a third party based on an agreement between that third party and the trader.
Reflection period: the period within which the consumer may exercise the right of withdrawal.
Consumer: the natural person who is not acting for purposes related to their trade, business, craft or profession and enters into a contract with the trader.
Day: calendar day.
Digital content: data produced and delivered in digital form.
Long-term transaction: a contract relating to a series of products and/or services for which the obligation of delivery and/or purchase is spread over time.
Durable data carrier: any device that enables the consumer or trader to store information that is personally addressed to them in a way that allows future access and unchanged reproduction of the information stored, including email.
Right of withdrawal: the consumer’s option to cancel the distance contract within the reflection period.
Model withdrawal form: the form provided by the trader that the consumer can fill in to exercise the right of withdrawal.
Trader: the natural or legal person who offers products and/or (access to) digital content and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of an organized system by the trader for distance selling of products and/or services, using only one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: a method that can be used to conclude a contract without the consumer and the trader being simultaneously present in the same place.
General terms and conditions: these general terms and conditions of the trader.
Article 2 – Identity of the Website Operator & Supplier
Contractual relationship between buyer and supplier.
Purchases made through this website constitute a contractual agreement between the buyer and the supplier (hereinafter referred to as the “Supplier”). The website operator is not the seller of the products offered. The website operator merely serves as a platform to make the Supplier’s products accessible to a wider audience.
All items are shipped directly from the Supplier’s warehouse in China. The Supplier is fully responsible for the production, shipping, and quality of the products. The website operator is not considered a party to the purchase agreement.
Responsibilities of the Website Operator:
The Operator ensures that the platform is user-friendly and that buyers can easily access the products. The Operator is also responsible for the accurate display of the information provided by the Supplier on the website.
Supplier and Website Operator Information
Below you will find the contact and legal details of both the Supplier and the website operator. This is done to ensure transparency and proper allocation of responsibilities.
Supplier:
Company name: Full Chain Network Technology Co., Ltd.
Address: 11 Science and Technology Building, China, 251 Shuanglin Road
Website operator:
Company name: He Ju Hezhong Group Co., Ltd
Address: Room 9042, 9th Floor, Tower B, China-America Centre, 15-17 Hing Yip Street, Kwun Tong, Hong Kong
Article 3 – Scope of Application
These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
Before a distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall indicate before concluding the distance contract how the general terms and conditions can be viewed at the trader’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, by way of derogation from the previous paragraph, the text of these general terms and conditions will be made available to the consumer in electronic form in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not possible, the trader shall indicate before the distance contract is concluded where the terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge by electronic or other means upon request.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and the consumer may always invoke the provision that is most favorable to them in case of conflicting conditions.
If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the remaining provisions shall remain fully applicable. The invalid or annulled provision shall be replaced by mutual agreement with a valid provision that approximates the original intent as closely as possible.
Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of these general terms and conditions must be interpreted in line with these terms.
Article 4 – The Offer
If an offer has a limited period of validity or is made under specific conditions, this will be explicitly stated in the offer.
The offer is non-binding. The trader is entitled to modify or adjust the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the trader uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer are not binding for the trader.
All images and specifications in the offer are indicative and cannot be grounds for compensation or cancellation of the contract.
Product images are a realistic representation of the products offered. However, the trader cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains information that clearly outlines the rights and obligations associated with accepting the offer. This applies in particular to:
the price, excluding customs clearance fees and import taxes. These additional costs are the responsibility and risk of the customer. The postal and/or courier service applies special arrangements for import shipments. The postal and/or courier service will collect VAT (along with any applicable customs clearance fees) from the recipient of the goods;
any applicable shipping costs;
the method by which the contract is concluded and the steps required to do so;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the contract;
the period for accepting the offer, or the period during which the trader guarantees the price;
the rate for distance communication if the cost of using such communication technology is calculated differently than the basic rate;
whether the contract will be archived after its conclusion, and if so, how the consumer can access it;
the way the consumer can verify and, if necessary, correct the information provided before the conclusion of the contract;
the codes of conduct to which the trader adheres and how the consumer can access these codes electronically;
the minimum duration of the distance contract in the case of a long-term transaction;
optionally: available sizes, colors, and material types.
Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the associated conditions.
If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer electronically. As long as this receipt has not been confirmed by the trader, the consumer may terminate the agreement.
If the agreement is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer is able to pay electronically, the trader shall observe appropriate security measures.
The trader may, within the limits of the law, verify whether the consumer can meet their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this investigation, the trader has valid reasons not to enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to its execution.
At the latest upon delivery of the product, service, or digital content, the trader shall provide the consumer with the following information, in writing or in a way that allows the consumer to store it in an accessible manner on a durable data carrier:
the address of the trader’s establishment where the consumer can submit complaints;
the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about warranties and existing after-sales service;
the price including taxes of the product, service, or digital content;
any applicable delivery costs;
the method of payment, delivery, and performance of the distance contract;
the conditions for terminating the agreement if it has a duration of more than one year or is of indefinite duration;
if the consumer has a right of withdrawal, the model withdrawal form.
In the case of a long-term transaction, the above provision applies only to the first delivery.
Article 6 – Right of Withdrawal
For the delivery of products:
When purchasing products, the consumer has the right to cancel the contract without stating any reason within 14 days.
The withdrawal period starts on the day after the consumer, or a third party designated by the consumer, receives the product.
If:
the consumer has ordered multiple products in one order, the withdrawal period starts on the day the consumer, or a designated third party, has received the last product. The trader may refuse an order containing products with different delivery times, provided the trader clearly informed the consumer of this before the ordering process.
If the delivery consists of multiple shipments or parts, the withdrawal period begins on the day the consumer, or a designated third party, receives the final shipment or part.
If the contract is for the regular delivery of products over a set period, the withdrawal period starts on the day the consumer, or a designated third party, receives the first product.
For services and digital content not delivered on a physical medium:
In the case of a service agreement or a contract for the delivery of digital content not supplied on a physical medium, the consumer may cancel the agreement within fourteen days without giving any reason. This period begins on the day after the agreement is concluded.
Extended withdrawal period for products, services, and digital content not delivered on a physical medium if information was not provided:
If the trader has not provided the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original withdrawal period as established above. If the trader provides the required information within twelve months after the start of the original withdrawal period, the reflection period expires 14 days after the consumer receives the information.
During the withdrawal period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, they must return the product, including all accessories and, where reasonably possible, in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.
If the consumer wishes to exercise the right of withdrawal, they must notify the trader within 14 days of receiving the product. This must be done using the model withdrawal form. After notifying the trader, the consumer must return the product within 14 days. The consumer must be able to prove that the goods were returned on time, for example by providing proof of shipment.
Refund Policy
By shopping with us, you agree to the following general terms and conditions. These terms apply to domestic orders within Germany and Europe.
Return Options
When placing an order with us, you agree that the items will be returned directly to the seller. This seller may be located outside the country from which you placed the order.
Eco-Friendly Exchange
In addition to returns, we also offer unique, environmentally friendly exchange options.
Article 7 – Costs of Exercising the Right of Withdrawal
If the consumer exercises the right of withdrawal, they shall bear only the direct costs of returning the goods.
The trader will refund the purchase amount as soon as possible, but no later than 14 days after the withdrawal, using the same payment method initially used by the consumer. A return of the goods or conclusive proof of full return is required.
Any depreciation in the value of the product resulting from improper handling is the responsibility of the consumer. However, this does not apply if the trader failed to provide all legally required information about the right of withdrawal prior to the conclusion of the purchase agreement.
Article 8 – Warranty and Conformity
The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and usability, and the applicable legal provisions and/or government regulations in effect on the date the agreement was concluded. If agreed upon, the trader also guarantees that the product is suitable for purposes other than normal use.
Any additional warranty provided by the seller, manufacturer, or importer does not affect the legal rights and claims the consumer may assert under the agreement against the seller. This includes any commitments made by the trader, their supplier, importer, or manufacturer that grant the consumer additional rights beyond what is legally required if the trader fails to fulfill their obligations under the agreement.
Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days of delivery. Products must be returned in their original packaging and in unused condition.
The warranty does not apply if:
the buyer has repaired and/or altered the delivered products themselves or has had them repaired and/or altered by a third party;
the delivered products have been exposed to abnormal conditions, handled carelessly, or contrary to the instructions provided by the intermediary or stated on the packaging;
the defect is wholly or partially the result of government regulations concerning the nature or quality of the materials used.
Article 9 – Delivery and Performance
The website operator shall exercise the utmost care when receiving and fulfilling product orders and in assessing requests for the provision of services.
The delivery address is the one provided by the consumer to the company.
Subject to paragraph 4 of this article, the company shall process orders promptly and no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer shall receive the goods no later than 30 days after placing the order. In such cases, the consumer has the right to cancel the agreement without incurring any costs. However, the consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from the stated delivery times. Exceeding a delivery period does not entitle the consumer to compensation.
If the agreement is terminated in accordance with paragraph 3 of this article, the website operator shall refund the amount paid by the consumer as soon as possible and no later than 14 days after termination of the agreement.
If delivery of an ordered product proves impossible, the website operator will make every effort to offer a replacement item. At the latest upon delivery, the customer will be clearly informed that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items.
The risk of damage and/or loss of products rests with the website operator until the moment of delivery to the consumer or a representative previously designated and made known to the website operator, unless otherwise explicitly agreed.
Total delivery time = processing time + shipping time.
All estimated/typical delivery times are based on current data from previous orders. These are estimates and should be used as reference only.
Processing:
Processing time begins on the day you place your order. Order processing usually takes 1–3 business days. Once processed, we can proceed with shipping.
Shipping
Country Cost Processing Time Shipping Time
US Free 1–3 business days 4–7 business days
CA Free 1–3 business days 4–7 business days
UK Free 1–3 business days 4–7 business days
IE Free 1–3 business days 4–7 business days
AU Free 1–3 business days 4–7 business days
NZ Free 1–3 business days 4–7 business days
Express shipping is available for an additional fee. These charges are calculated at checkout, and delivery takes 3 business days.
Important Notes:
Delays may occur during holidays as manufacturers and courier services reduce their operations. This is beyond our control. Normal processing resumes immediately after the holiday period.
Incorrect address information, customs procedures, and other issues may also cause delays.
Track Your Order
When your items are shipped, you will receive an email notification with a tracking number.
If you haven’t received it or the tracking doesn’t work, don’t worry—just contact us and we’ll help you resolve it.
Delivery Carriers
We use DHL for our customers.
Change of Address
We cannot change the delivery address once the shipment is in transit. If you wish to change the delivery address, please contact us within 24 hours of placing your order or call us. Please note that orders are processed and shipped within one business day after they are placed.
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If the order has already been shipped, please refer to our refund policy.
Unexpected Delays
Delivery may take longer than the standard shipping times listed above. If your package is delayed beyond the expected timeframe, please contact us and we will gladly assist you with resolving any issues, even those beyond our control.
Package Damaged During Transit
If you receive a damaged package, please refuse delivery and contact our customer service. If the package was left without your presence, please contact customer service to discuss further steps.
Article 10 – Long-Term Agreements: Duration, Termination, and Renewal
Termination
The consumer may terminate an agreement concluded for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time with due observance of the applicable termination rules and a notice period of no more than one month.
The consumer may terminate an agreement concluded for a definite period, which involves the regular delivery of products (including electricity) or services, at any time with due observance of the applicable termination rules and a notice period of no more than one month, effective at the end of the agreed term.
The consumer may terminate the agreements referred to in the previous paragraphs:
at any time and not be restricted to termination at a specific time or during a specific period;
using the same method by which the agreement was originally entered into;
at all times with the same notice period as the trader has set for themselves.
Renewal
An agreement concluded for a definite period, which involves the regular delivery of products (including electricity) or services, may not be automatically renewed or extended for a fixed period.
By way of exception, a fixed-term agreement for the regular delivery of daily, news, or weekly newspapers or magazines may be automatically extended for a maximum of three months, provided the consumer can terminate the extended agreement at the end of the extension period with a notice period of no more than one month.
A fixed-term agreement for the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer is entitled to terminate it at any time with a notice period of no more than one month, or a maximum of three months if the agreement concerns the regular delivery of newspapers or magazines that are delivered less than once per month.
A fixed-term agreement for the delivery of trial issues, newspapers, or magazines (trial or introductory subscriptions) is not automatically extended and ends automatically after the trial or introductory period has expired.
Duration
If an agreement lasts for more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed term.
Article 11 – Payment
Unless otherwise agreed, any amounts owed by the consumer must be paid within 7 business days after the start of the withdrawal period as referred to in Article 6, paragraph 1. In the case of a service agreement, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to promptly report any inaccuracies in the provided or stated payment information to the trader.
If the consumer fails to make payment on time, and subject to legal restrictions, the trader is entitled to charge the consumer reasonable costs that were communicated in advance.
Article 12 – Complaints Procedure
The trader has a clearly defined and accessible complaints procedure and handles complaints in accordance with this procedure.
Complaints regarding the performance of the agreement must be submitted to the trader within a reasonable period after the consumer has discovered the defects. The complaint must be fully and clearly described.
Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the trader will send an acknowledgment of receipt within 14 days and indicate when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.
Article 13 – Disputes
Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by German law.
Article 14 – Additional or Deviating Provisions
Any provisions that supplement or deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable data carrier.
Article 15 – Payment Obligation
By placing an order on our website, you agree to our terms and policies. In doing so, you also acknowledge that you have a payment obligation. A decision to reverse a payment without the permission of WWF does not cancel this obligation. WWF therefore reserves the right to retroactively charge you if, in its judgment, the funds were refunded without valid justification.
Article 16 – The Price
During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
In deviation from the previous paragraph, the Operator may offer products or services with variable prices. These prices are subject to fluctuations in the financial market over which the Operator has no influence. This dependence on market fluctuations and the fact that the listed prices are target prices will be clearly stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases after 3 months from the conclusion of the agreement are only permitted if the trader has agreed to them and:
they result from statutory regulations or provisions; or
the consumer has the right to cancel the agreement as of the day the price increase takes effect.
Import VAT or customs duties are collected by the postal or courier service from the customer. The Operator therefore does not charge VAT itself.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the case of printing or typographical errors, the Operator is not obliged to deliver the product at the incorrect price.
Article 17 – CESOP
Due to the stricter measures introduced in 2024 as part of the “Amendment to the Turnover Tax Act 1968 (implementation of the Payment Service Providers Directive)” and the introduction of the Central Electronic System of Payment Information (CESOP), payment service providers may register transaction data in the European CESOP system.